After an open to competition RFP process, the national postal operator of Belgium, bpost, has renewed the service contract (SLA, Service Level Agreement) with SOLYSTIC.
SBB continues to ensure, every single day, availability and performances of the national network for mail, press and parcel; a network of 7 sorting centers, handling more than 9 million of objects per day, and including more than 150 pieces of industrial equipment and various IT applications.
The service contract relies on the proven competences of SOLYSTIC Belgium Branch as well as on innovative tools and approaches. For example, monitoring Key Performance Indicators (KPI) in real-time, a new Computer-aided Maintenance Management System, adaptability to volumes variations.
Maintenance service through a Service Level Agreement (SLA):
- All sorting equipment and systems in Belgium
- Mechanics, electronics & software
1st line: 24/7 local presence on 6 hubs
- Week: continuous shift system
- Weekend: bridging team (2x12h)
2nd line: 24/7 hotlines:
- Specialist / machine type and ICT
Interventions all over Belgium (regional) by our mobile technicians
Reliability & Asset management
Spare Parts Management